If for any reason you are unhappy with any Schoolwear item that you have purchased from us, you can return the Schoolwear item to us in its original condition within 14 days of delivery for a full refund.
If you require a replacement Schoolwear item, we would advise you to make a separate Schoolwear order online since this will ensure the fastest delivery time. Please remember, all orders received are made to order as we carry plain stocks and then embroider or print the school logo as required.
To enable us to handle your return as quickly as possible, please follow the simple instructions below:
1. Return the Schoolwear item using the Returns Form included with your delivery giving the reason for the return. If you do not have the original Returns Form, please send us a note detailing the reason for the return and include your order number. Please also include your Email address.
2. Wrap the Schoolwear item securely and address it to the following:
Schoolwear For Less, 10 Carley Drive, Westfield, Sheffield, S20 8NQ
3. When you are at the Post Office, we recommend the following procedure:
(a) for returning Schoolwear items with a value less than £75: Post standard 1st Class and obtain a proof of posting receipt from your Post Office. Keep it in a safe place as we can not be held responsible for Schoolwear items that fail to reach us without a proof of posting receipt.
(b) for returning Schoolwear items with a value more than £75: Post Special Delivery and obtain a validated proof of posting certificate from your Post Office. Keep it in a safe place as we can not be held responsible for Schoolwear items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.
4. We will notify you via Email when we have processed your return and refunded your money. This may take up to 10 working days from receipt of the returned item.
DELIVERED INCORRECT, DEFECTIVE or DAMAGED GOODS
In the unlikely event that you receive Schoolwear items which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the Schoolwear items in question
provided that you notify us of the problem by Email to firstname.lastname@example.org within 3 working days of delivery of the goods plus return them to us, if we request you to. This does not affect your statutory rights.