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PLAIN RANGE

FREQUENTLY ASKED QUESTIONS

We are committed to supplying as much information on our website as possible to help our customers make an informed decision when purchasing Schoolwear from us.


Our FAQ’s are designed to answer as many questions as possible to help and improve your shopping experience with Schoolwear For Less.
 
Our Customer Service sections are as follows:

Alternatively, you might find what you are looking for in our detailed list below:
 
How do I find and order the Approved Schoolwear items?

FIND YOUR SCHOOL shows all the Approved logoed Schoolwear for schools that have agreed to use our service. To search for your Approved Schoolwear items select by County by Town (this is the quickest way). When you have found your school you will see all of the Schoolwear items approved by your school.

As long as you select your Schoolwear items from this area of our website, items will have the School Logo applied if applicable.

Click on the Schoolwear item you would like to purchase, select the colour if applicable, select the size required and add to your shopping basket. To select another item click continue shopping and repeat the above. When you have selected all items click Proceed to Checkout. At this stage you will be asked to register you details and an account will be set-up for you. Please then proceed to delivery address and payment section.

Next time you visit our website and you have registered you can Login to your account and chosen school using your Email address and password that you have used at the registration stage.


PLAIN RANGE  shows general schoolwear such as school accessories, school trousers, school skirts, school PE clothing and a lot more. All items in this area DO NOT have the School Logo applied to them. When you select from this area you can add these items to your basket as above.
 
How do I query a Schoolwear order that has been placed?
For any questions relating to your order please contact us
 
What is your delivery policy and time scales for delivery?
All orders received are made to order as we carry plain stocks and then embroider or print the school logo as required. We aim to deliver Schoolwear orders to UK mainland addresses within 10 to 15 working days (excluding bank holidays)  of you placing your Schoolwear order. We do our best to get your Schoolwear to you as soon as possible and as a result some orders may arrive earlier. Information on delivery can be found on our delivery page
 
How do I return items?
Information on returning items can be found on our returns page
 
What is your refund policy?
If for any reason you are unhappy with any Schoolwear item that you have purchased from us, you can return the Schoolwear item to us in its original condition within 14 days of delivery for a full refund. More information about this can be found on our returns page
 
Can I track my order from being placed to delivery?

You can track your order from being placed to delivery. Login to your account and select “My Orders”. Then click View Details of the order you want to track. Your order will have one of the following status:

  • Incomplete Payment – something has happened at the payment stage – please contact us
  • Awaiting Payment – you have selected to send your order by post with a cheque attached. When we have received your order we move it to the processing stage.
  • New Order – your order is in the system and all OK.
  • Processing – we have accepted your order. You will receive an Email confirming this.
  • Picking – your order has been passed to the warehouse for picking.
  • Production – your order is in the production queue waiting to have the logo applied.
  • Awaiting Dispatch – your order is in our goods out area waiting for the courier to collect.
  • Dispatched – your order has been dispatched. You will receive an Email confirming this. Please see delivery for courier tracking.
  • Cancelled – you have contacted us and asked for your order to be cancelled. You will receive an Email confirming this.

What happens if an item is out of stock?

We will send you an Email giving you a forecast delivery date. You will be asked if you are happy to wait until the item is back in stock or cancel and receive a refund.
 
What happens if the wrong size is ordered?
Please refer to our size guide and more information about wrong size ordered can be found on our returns page

What happens if the goods are damaged or faulty?

More information about the can be found on our returns page under the heading of: Delivered incorrect, defective, or damaged goods.