CANCELLATIONS & RETURNS

Cancelling an Order...


If you have submitted your order and received your confirmation email from Schoolwear For Less, you can still cancel your order provided that it has not yet entered the dispatch process. Simply reply to the order confirmation email and mark it ‘CANCEL MY ORDER’ in the subject line. Please ensure you supply your name, invoice address post code, product ordered and order number on the email.
If you have misplaced your confirmation email- send an email to info@swfl.co.uk and quote your order number.

If you wish to cancel your order after the dispatch stage, you will need to wait until you receive your order and then follow our returns procedure. On cancellation for whatever reason you must return to us the goods we have delivered to you.


Returning an Order...

If for any reason you are unhappy with any schoolwear item that you have purchased, you can return the item to us in its original condition within 14 days of delivery for a full refund.

If you require a replacement item, we will process a replacement on receipt of your returned item. Please remember, all orders received are made to order as we carry plain stocks and then embroider or print the school logo as required.

To enable us to handle your return as quickly as possible, please follow these simple instructions:

1. Return the item using the returns form included with your delivery giving the reason for the return. If you do not have the original returns form, please send us a note detailing the reason for the return and include your order number and email address.

2. Wrap the item securely and address it to the following:
Schoolwear For Less, 10 Carley Drive, Westfield, Sheffield, S20 8NQ

3. When you are at the Post Office, we recommend the following procedure:

(a) for returning items with a value less than £75: Post standard 1st Class and obtain a proof of posting receipt from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting receipt.

(b) for returning items with a value more than £75: Post Special Delivery and obtain a validated proof of posting certificate from your Post Office. Keep it in a safe place as we can not be held responsible for items that fail to reach us without a proof of posting certificate. Please check with the Post Office that you are using the correct service for the total value of your returning items.

 

Delivered incorrect, defective or damaged goods...

In the unlikely event that you receive items which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the items in question provided that you notify us of the problem by email to info@swfl.co.uk within three working days of delivery of the goods plus return them to us, if we request you to. This does not affect your statutory rights.


Refunds...

We will notify you via email when we have processed your return and refunded your money. This may take up to 10 working days from receipt of the returned item.


Reporting Issues...

In the event that we fail to meet our high standards of customer service please do not hesitate to contact us by email at info@swfl.co.uk or use our online contact form. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.


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